Where Ideas Became Reality
As Product Owner,
I don’t just deliver features, within the Salesforce Business Technology Team I build systems that deliver consistently.
I focused on Product Excellence: creating structured backlogs, driving predictable delivery, and ensuring every feature had measurable impact.
Here my last projects that showcase this approach in action.
⚡ Fixing broken systems
Appointment Scheduler
5x faster booking & $500K saved annually
🤖 Bringing AI into real workflows
AI First Response
2.5x faster response time with AI
🧠 Turning data into decisions
Unified Customer Profile
Centralized insights for better support decisions
🔥 Leading through chaos
M&A Transformation
80%+ legacy systems retired & operations stabilized
As a Salesforce Consultant,
I partnered with clients across multiple industries to design and deliver end-to-end CRM solutions aligned with their business goals.
From pre-sales to implementation and go-live, I translated complex requirements into scalable Salesforce architectures, driving process efficiency, user adoption, and long-term value.
Testimonials
"I'm pleased to recommend Thomas, who reported to me as a Product Owner and Senior Analyst. Thomas consistently demonstrated exceptional product ownership skills and made significant contributions to our team's delivery success.
Key Achievements & Impact:
- Release Excellence: Successfully coordinated UAT for multiple complex releases, including the September milestone features delivery and core console enhancements, ensuring quality delivery across cross-functional teams
- Stakeholder Management: Led coordination of 30+ UAT testers across different time zones, streamlining testing processes and reducing release cycles by proactively organizing focus groups and test coordination channels
- Technical Leadership: Owned product requirements for critical features including Milestone functionality, Case eligibility APIs, and Agentforce appointment scheduling integrations
- Cross-Team Collaboration: Served as the bridge between engineering, business stakeholders, and testing teams, facilitating seamless communication and preventing scope creep during aggressive delivery timelines
Any organization would benefit from Thomas's product management expertise, attention to detail, and collaborative leadership approach. He brings both strategic thinking and hands-on execution skills that drive meaningful results."
Salesforce.com
Christina Larson,
Digital & AI Program Manager
“As a Program Manager I had the pleasure of working with Thomas Abecassis on the Customer Insights project - a Service Cloud web component that provides support teams with a unified, real-time view of the customer across systems. This was a complex, Data Cloud powered initiative that ultimately rolled out to 4,250 support engineers worldwide and Thomas was a key driver of its success.
From day one, Thomas showed an impressive ability to understand the product, technical architecture, and our development lifecycle. He consistently asked the right questions, identified dependencies early, and helped us anticipate potential risks before they became issues. Thanks to his diligence and attention to detail, we achieved a 99% pass rate on UAT test scripts, enabling us to hit our target release date with confidence and avoid critical issues once in production.
Thomas is a thoughtful and highly collaborative Product Manager who elevates every team he works with. I would welcome the opportunity to work with him again and highly recommend him for any team looking for a strategic, dependable, and impact-driven PM.”.
Salesforce.com
Cate Schlarman.
Software Engineering Manager
“Thomas is an amazing human and very dedicated hard working individual. I had the pleasure of working with Thomas when he was supporting our M&A legacy orgs. His vast knowledge of the Salesforce platform and his ability to identify and fix problems was unparalleled. During a transition period when our teams were being redistributed, I helped Thomas move into a Product Owner role. He was able to very quickly understand the new technologies he was supporting and make a significant impact on the teams he was working with. I would highly recommend Thomas as he will have a great impact on any team he is on.”.
Salesforce.com