Salesforce Consultant / Project Manager
Delivered 10+ Salesforce Sales and Service Cloud implementations across multiple industries in France, helping organizations transform their sales and customer service operations from the ground up.
Clients: Shiva, Keolis, Videlio, Mantrans, Man&Machine, Vectalia...
⚙️ Salesforce Sales & Service Cloud Implementation
End-to-end implementation within a 4-person team to manage the full customer lifecycle — from lead generation to after-sales service.
💼 Sales Cloud
Digitized and centralized the full sales lifecycle from lead to contract.
-
Pre-sales & requirements gathering
-
Functional specs & process design
-
Data migration (Navision)
-
Objects, roles & sharing setup
-
Workflows & approvals automation
-
Web-to-Lead integration
-
UAT & Go-Live management
🤝 Service Cloud
Structured and automated customer support and after-sales operations.
-
Requirements & process definition
-
Case management design
-
Queues, SLAs & escalation rules
-
Cross-team coordination
-
User onboarding & adoption
📈 Impact
⚡ Automated business processes
🤝 Improved customer service
🚀 Successful CRM transformations